COVEOACH Shipping & Delivery Policy

This policy outlines how COVEOACH processes, prepares, ships, tracks, and delivers purchases made through our online store.

COVEOACH specializes in modern sofas selected to complement contemporary living spaces. We aim to provide clear information throughout the fulfillment process, from order confirmation to delivery.

01 — Preparing Your Order

Most orders are prepared within 1–3 business days after successful payment confirmation. Business days exclude weekends and public holidays.

Preparation may take longer during seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high order volume.

Once an order has moved into fulfillment, packaging, or an advanced stage of processing, cancellation or modification may no longer be possible.

After the order has been prepared and handed over for shipment, we will normally send a shipping confirmation email when tracking information becomes available.

02 — Estimated Transit Time

Delivery generally takes approximately 7–20 business days after dispatch.

This transit estimate does not include the initial 1–3 business days needed to process the order.

The actual delivery schedule may be affected by:

• The destination country or region

• Carrier availability

• Customs clearance procedures

• Local delivery conditions

• Public holidays

• Seasonal shipping volumes

• Severe weather

• Carrier backlogs

• Unexpected transportation interruptions

• Other circumstances beyond reasonable control

Delivery estimates are provided as guidance and do not represent guaranteed arrival dates.

03 — Shipping Costs at Checkout

Shipping charges for orders placed on coveoach.com are calculated during checkout.

The amount may vary according to:

• Delivery destination

• Selected shipping method

• Package weight

• Package dimensions

• Number of products ordered

• Sofa model, size, or configuration purchased

• Available logistics services

Applicable shipping fees and any taxes collected at checkout will be displayed before you complete your purchase.

Our logistics systems and participating delivery providers may calculate shipping rates using the specific details of your order.

04 — Packaging & Product Protection

COVEOACH takes reasonable care when preparing products for shipment.

Sofa upholstery, cushions, frames, legs, connection points, and decorative details may be affected by pressure, moisture, friction, or unsuitable handling during transportation. Packaging methods may therefore differ according to the product.

Preparation and protective measures may include:

• Protective wrapping

• Internal cushioning or protective materials

• Product bags, cartons, or boxes

• Additional protective layers

• Secure package sealing

• Pre-dispatch condition checks

These precautions help reduce the risk of crushing, snagging, staining, deformation, and other transit-related damage.

When your shipment arrives, please examine the outer packaging and the contents for visible damage or signs of unusual handling.

If the packaging appears damaged, take clear photographs before opening it whenever reasonably possible. Retain the packaging until any reported issue has been resolved.

05 — Following Your Shipment

Where tracking is available, the details will normally be included in your shipping confirmation email.

You can use the supplied tracking information through the carrier’s supported tracking service to follow the shipment’s progress.

Tracking activity may not appear immediately after dispatch. The time required for the first scan to become visible depends on the carrier, destination, and logistics network.

A temporary period without new scans does not necessarily indicate that the shipment has stopped moving.

06 — Transportation Delays

Our logistics providers aim to complete deliveries within the estimated timeframe, although delays may occur.

Possible causes include:

• Interruptions to carrier services

• Customs inspections

• Customs processing delays

• Extreme weather

• Holiday service interruptions

• Local strikes

• Restrictions affecting delivery areas

• Difficulty locating an address

• Road closures

• Traffic disruptions

• Incorrect shipping details

• Events beyond reasonable control

If your COVEOACH order is significantly overdue beyond the estimated 7–20 business day transit period, please contact customer support.

Where appropriate, we may examine the available tracking records and contact the relevant logistics provider about your shipment.

07 — Confirming Your Delivery Details

Customers are responsible for checking the accuracy of the shipping information entered at checkout.

Before submitting an order, confirm that the following details are correct:

• Recipient’s full name

• Telephone number

• Street address

• Apartment, unit, or suite number

• City

• State, province, or region

• Postal or ZIP code

• Country

An incorrect, incomplete, or outdated address may lead to delayed delivery, an unsuccessful delivery attempt, return to sender, shipment loss, or additional shipping costs.

If a shipment is returned because the address supplied was incorrect or incomplete, additional delivery charges may be required before it can be dispatched again.

Where inaccurate customer-provided shipping information affects delivery, the remedies available from COVEOACH may be limited, subject to applicable law.

08 — International Deliveries & Import Requirements

International orders may be subject to requirements and charges imposed by customs or tax authorities in the destination country.

Depending on the destination, these may include:

• Import duties

• Import taxes

• Customs clearance fees

• Tariffs

• Local government charges

• Other fees associated with importation

Unless checkout states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific customs duties, taxes, and import charges.

If you are uncertain about potential charges, consider contacting your local customs authority before purchasing.

Customs inspections and clearance procedures may also extend the delivery timeframe. COVEOACH does not directly control these procedures.

09 — Damaged, Incorrect, or Incomplete Deliveries

Contact us as soon as reasonably possible if your COVEOACH sofa arrives damaged, defective, incorrect, or incomplete.

Where possible, we recommend reporting the issue within 48 hours of delivery so that it can be assessed promptly.

Depending on the circumstances and the applicable store policy, an eligible resolution may include:

• A replacement

• A refund, where approved

• Another appropriate solution

To assist with the review, we may request photographs of:

• The outer shipping packaging

• The shipping label

• The damaged or incorrect product

• The internal packaging

• The product together with its packaging

A short video may be useful for demonstrating:

• Loose stitching

• Torn upholstery

• Damaged seams

• Detached decorative details

• Broken cushion-cover closures, where included

• Damaged trim, legs, or fittings

• Another issue involving product construction

Please retain the affected sofa, packaging, labels, and any damaged components until our support team confirms that they are no longer needed.

Insufficient supporting information may make it more difficult to verify the problem or submit a claim to the delivery provider.

10 — Missing Shipments & Significant Delays

If the tracking record indicates that a shipment may have been lost in transit, we may coordinate with the relevant carrier to begin an investigation.

Where an investigation is necessary, any applicable replacement or refund may depend on the circumstances and the outcome of the carrier’s review.

If tracking indicates delivery but you cannot locate the shipment, first check:

• Around your property

• With other household members

• With nearby neighbors

• With building reception or management

• In mailrooms or designated parcel areas

• With the local delivery facility, where appropriate

You may also contact the carrier directly, as it may have further information about where the shipment was left.

11 — When Tracking Says “Delivered”

If an order is marked as delivered but cannot be found, please check the possible delivery locations before contacting us.

These may include:

• Front doors and entrances

• Porches

• Gates

• Mail areas

• Secure parcel locations

• Building reception

• Concierge desks

• Leasing offices

• Nearby neighbors’ properties

Ask household members whether they received or moved the shipment.

The carrier may be best placed to explain the recorded delivery scan or confirm the delivery location.

If the shipment remains missing after these checks, contact COVEOACH customer support with your order number and tracking information.

12 — Orders Delivered in Multiple Shipments

An order containing multiple COVEOACH products may sometimes be divided into separate shipments.

This may happen when products are prepared at different fulfillment locations or when separate dispatches allow more efficient delivery.

As a result, you may receive:

• Multiple tracking numbers

• Different estimated arrival dates

• Separate notifications from carriers

• Packages on different days

We do not charge an additional shipping fee solely because we divide an order into multiple shipments.

Tracking details will be supplied for each shipment where available.

If only part of your order has arrived, review all tracking numbers and allow a reasonable period for the remaining shipments to reach you.

If every listed shipment shows as delivered but a product is still missing, please contact customer support.

13 — Inspecting Your Delivery

We recommend checking your shipment shortly after it arrives.

Look for:

• Visible damage to the outer packaging

• Broken or disturbed seals

• Missing products or included components

• Torn or damaged upholstery

• Loose or damaged stitching

• Missing trim or decorative details

• Incorrect products

• Other visible damage to the sofa or its components

Photograph any visible damage to the packaging upon delivery whenever reasonably possible.

If the carrier offers the option, you may record visible damage when accepting the shipment or refuse a severely damaged shipment where appropriate.

If a problem becomes apparent after unpacking, notify customer support as soon as possible and, where possible, within 48 hours of delivery.

Keep the product, packaging, shipping label, and any damaged parts until the matter has been reviewed.

14 — Contact & Business Information

Our customer support team can assist with questions about orders, tracking, shipping, delivery, returns, and COVEOACH modern sofas.

Brand Name: COVEOACH

Official Website: coveoach.com

Legal Entity: Zhenghe Weiteng Network Technology Co., Ltd.

Registered Address:
No. 2 Qianjie, Jiefang Street, Zhenghe County, Fujian Province

Customer Support Email: service@coveoach.com

coveoach.com is owned and operated by Zhenghe Weiteng Network Technology Co., Ltd.

Zhenghe Weiteng Network Technology Co., Ltd. is responsible for operating the COVEOACH online store, providing customer support, coordinating orders, and managing related e-commerce activities.

Whether you are awaiting a modern sofa for a new space or updating your existing living room, we aim to keep the ordering and delivery process clear and straightforward.

For assistance, please email service@coveoach.com.

Thank you for choosing COVEOACH.