Contact COVEOACH

Welcome to COVEOACH. From exploring modern sofa designs to receiving your order, we aim to provide clear information and helpful support throughout your shopping experience.

Our customer care team can assist with product details, order progress, delivery questions, returns, damaged or incorrect items, after-sales concerns, and business opportunities.

1. Reach Our Customer Care Team

For product questions or assistance with an existing order, email service@coveoach.com.

Messages received outside these hours will normally be reviewed during the next available business period.

Response times may be longer during public holidays, major promotional campaigns, seasonal sales, new collection launches, or periods of unusually high inquiry volume.

Help us understand your request

For an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and respond more efficiently.

For product-related questions, please also provide:

• The product name.

• Your order number, if applicable.

• A brief explanation of the question or concern.

• Clear photographs, where relevant.

• A short video if it helps demonstrate an issue involving stitching, seams, upholstery, fasteners, decorative details, or another functional component.

Providing these details allows our team to assess your request more accurately.

2. Orders, Deliveries, and After-Sales Support

Our team can help with a range of shopping and product matters, including:

• Order status and progress.

• Shipment tracking.

• Shipping and delivery questions.

• Modern sofa models and available configurations.

• Product sizes and dimensions.

• Materials, fabrics, and upholstery information.

• Color and style variations.

• Product care guidance.

• Damaged or defective products.

• Incorrect or incomplete orders.

• Return requests.

• Other after-sales questions.

• Business and wholesale inquiries.

If your COVEOACH sofa arrives damaged, incorrect, or incomplete, contact us as soon as reasonably possible. Include clear photographs of the product and its packaging to help us review the issue.

3. Product Guidance for Your Living Space

COVEOACH focuses on modern-style sofas that bring contemporary design and everyday comfort into the home.

If you need more information before choosing a sofa, our team can help clarify available details about:

• Overall product dimensions.

• Size and suitability for your space.

• Fabrics and other materials.

• Upholstery textures and finishes.

• Color options.

• Decorative details.

• Closures, connectors, or fastening features, where applicable.

• Included components.

• General care requirements.

• Recommended storage and handling.

• Available product variations.

Construction, materials, measurements, and design may differ between models. Please include the exact product name when requesting guidance about a particular sofa.

4. Caring for Your Sofa

Different upholstery materials and sofa components may require different care methods. To help maintain the appearance and condition of your COVEOACH product, review the care instructions supplied with the item, where available.

General care considerations include:

• Avoiding unnecessary stretching of upholstery or removable covers.

• Keeping sharp objects away from fabrics and other vulnerable surfaces.

• Keeping the sofa and any stored components in a clean, dry environment.

• Following product-specific washing or cleaning instructions.

• Avoiding excessive friction against delicate upholstery, trims, and decorative details.

• Allowing damp cushions, covers, or other components to dry fully before storage.

If you are uncertain about a cleaning method, contact our customer service team before washing or treating the material.

5. Business and Wholesale Opportunities

COVEOACH welcomes inquiries from retailers, distributors, furniture boutiques, commercial buyers, and other prospective business partners.

For wholesale orders, bulk purchasing, distribution discussions, or other commercial opportunities, contact service@coveoach.com.

To help us direct your message, use “Business Inquiry” or “Wholesale Inquiry” as the email subject.

Please include the following information where relevant:

• Company or business name.

• Country or sales region.

• Approximate order quantity.

• Sofa models or product categories of interest.

• A brief outline of the proposed cooperation.

These details help us understand your requirements and the nature of your inquiry.

6. Company Information

Brand Name
COVEOACH

Website
coveoach.com

Legal Entity
Zhenghe Weiteng Network Technology Co., Ltd.

Registered Address
No. 2 Qianjie, Jiefang Street, Zhenghe County, Fujian Province

Customer Service Email
service@coveoach.com

coveoach.com is owned and operated by Zhenghe Weiteng Network Technology Co., Ltd.

Zhenghe Weiteng Network Technology Co., Ltd. manages the COVEOACH online store, customer support, order coordination, and related e-commerce activities.

Support at Every Stage

Whether you are comparing sofa designs, checking upholstery details, choosing a size for your living room, following an order, or requesting after-sales assistance, we aim to make the process clear and convenient.

For further questions, email service@coveoach.com.

Thank you for choosing COVEOACH.

COVEOACH — Modern Comfort, Thoughtfully at Home.