COVEOACH Terms of Use & Sale

Welcome to coveoach.com, the official COVEOACH online store.

These Terms describe the conditions applicable to browsing our website, purchasing products, making payments, receiving deliveries, requesting returns, and using other services available through our store.

By placing an order on our website, you acknowledge that you have read and accepted these Terms. Please review them before completing a purchase.

01 — Our Brand & Store Operator

COVEOACH is an online furniture brand specializing in modern sofas for contemporary living spaces.

We aim to make shopping straightforward through clear product information, convenient online ordering, and accessible customer support.

Brand: COVEOACH
Official Website: coveoach.com
Legal Entity: Zhenghe Weiteng Network Technology Co., Ltd.

Registered Address:
No. 2 Qianjie, Jiefang Street, Zhenghe County, Fujian Province

Customer Service Email: service@coveoach.com

The COVEOACH online store is operated by Zhenghe Weiteng Network Technology Co., Ltd., which oversees store operations, customer service, order coordination, and related e-commerce activities.

02 — Product Details, Images & Stock

The information provided on coveoach.com is intended to help customers understand our modern sofas before deciding to purchase.

Product listings may include:

• Product descriptions and photographs

• Prices

• Available colors

• Sizes and dimensions

• Material information

• Available models, configurations, or other variations

• Stock availability

We take reasonable steps to maintain accurate and current product information.

However, the appearance of a sofa may differ slightly from its online images due to:

• Screen brightness and display settings

• Lighting conditions

• Variations in upholstery texture

• Fabric or other material characteristics

• Decorative trim and finishing details

• Production variations

• Differences in color perception

As a result, upholstery, cushions, finishes, and other visible details may look slightly different in person.

Stock levels can change without notice. If a product becomes unavailable after an order is submitted, we may contact the customer to discuss an appropriate available solution.

We may also update descriptions, photographs, specifications, and other listing information when reasonably necessary.

03 — Prices, Promotions & Corrections

Prices on coveoach.com are displayed in the currency shown while browsing or checking out.

Pricing may be updated from time to time in response to:

• Seasonal collection changes

• Product updates

• Changes in materials or production

• Market conditions

• Sales campaigns

• Promotional events

• Limited-time offers

Discount codes and promotions may have specific conditions, such as expiration dates, restrictions on eligible products, minimum purchase amounts, or other limitations disclosed with the offer.

COVEOACH may correct clear errors concerning prices, promotions, product details, stock availability, or other store information.

If an error materially affects an order that has already been submitted, we may contact the customer before proceeding with fulfillment.

04 — Placing an Order & Order Review

Customers must ensure that the information submitted when ordering from COVEOACH is complete and accurate.

Checkout information may include:

• Customer name

• Email address

• Contact details

• Delivery address

• Selected products

• Product variations

• Payment information

After submission, an order confirmation may be sent to the email address entered at checkout.

An automated confirmation acknowledges receipt of your order information. It does not necessarily indicate final review, acceptance, or dispatch.

Orders may be reviewed before fulfillment. We may delay, place on hold, or cancel an order where circumstances include:

• Failed payment authorization

• Suspected fraud or unauthorized activity

• Product unavailability

• Inventory discrepancies

• Incomplete customer details

• Inaccurate delivery information

• Obvious pricing errors

• Errors in a product listing

• Other circumstances that prevent normal fulfillment

Where appropriate, we will attempt to notify the customer using the contact details supplied with the order.

05 — Payment Conditions

Payments made through coveoach.com may be handled by authorized third-party payment providers.

By submitting payment information, you confirm that:

• The details supplied are accurate.

• The payment method is valid.

• You have authorization to use that payment method.

• Any necessary payment authorization may be carried out.

• Payment approval may be required before fulfillment begins.

COVEOACH does not intentionally store complete payment card details directly on its own servers.

Payment providers, financial institutions, and card networks may apply their own security checks, authorization requirements, and verification procedures.

Please refer to our Payment & Billing Policy for further details about transaction processing and checkout security.

06 — Changing or Canceling an Order

Please contact customer service promptly if you wish to change or cancel an order.

Our ability to accommodate a request depends on the order’s current status. Relevant considerations include:

• Whether processing has begun

• Whether the product is being packaged

• Whether fulfillment has been completed

• Whether the shipment has been handed over for delivery

• Whether a requested replacement product or variation is available

Once a sofa order reaches an advanced stage of fulfillment or has been shipped, cancellation or modification may no longer be possible.

For order changes or cancellation requests:
service@coveoach.com

07 — Shipping & Delivery Conditions

COVEOACH orders are prepared and dispatched in accordance with our current Shipping & Delivery Policy.

Estimated delivery times may be affected by:

• The destination

• The shipping method

• Carrier availability

• Transportation conditions

• Customs procedures

• International clearance

• Weather conditions

• Holidays

• Seasonal order volumes

• Circumstances beyond our reasonable control

Customers are responsible for providing complete and accurate delivery details during checkout.

Incorrect, incomplete, or outdated information may cause:

• Delivery delays

• Unsuccessful delivery attempts

• Return to sender

• Additional shipping charges

• Other delivery complications

Subject to applicable law, COVEOACH is not responsible for delays caused solely by inaccurate information supplied by the customer or by circumstances beyond our reasonable control.

08 — Returns, Exchanges & Refund Requests

Requests for returns, exchanges, and refunds are assessed under the current COVEOACH Return & Refund Policy.

Please contact our support team before sending any product back.

To help us review your request, provide relevant details such as:

• Your order number

• The email address used for the purchase

• The product name

• The selected size, color, configuration, or other variation, where applicable

• The reason for your request

• Photographs when needed

• Video evidence where reasonably relevant

Photographs or video can be especially helpful when the reported issue involves:

• Torn or damaged upholstery

• Loose stitching

• Damaged seams

• Missing decorative details

• An incorrect color or product variation

• Damaged trim, legs, or fittings

• An incorrect or incomplete product

For return-related assistance:
service@coveoach.com

Consult our Return & Refund Policy for the applicable eligibility requirements, procedures, exclusions, and return instructions.

09 — Customer Support

COVEOACH customer support can assist with a range of product, store, and order-related questions, including:

• Product information

• Size and dimension questions

• Order status

• Payments

• Shipping and tracking

• Delivery concerns

• Returns

• Exchanges

• Refund requests

• Incorrect products

• Damaged or defective items

Each request is reviewed according to its circumstances and the applicable store policies.

For faster assistance with an existing order, include your order number and the email address used at checkout.

10 — Customer Responsibilities & Product Care

Before purchasing, customers are expected to review the information on the relevant product page.

Where applicable, this includes:

• Product dimensions

• Size information

• Materials

• Color choices

• Style and configuration options

• Care instructions

• Product photographs

• Other relevant specifications

Customers are also responsible for:

• Supplying accurate contact information

• Providing complete shipping details

• Selecting the intended product variation

• Using products reasonably

• Following applicable care instructions

• Retaining order confirmations and purchase records

Sofas, upholstery, and associated components should be handled with appropriate care.

Reasonable precautions should be taken to avoid unnecessary stretching or pulling of upholstery, snagging, excessive friction, unsuitable washing or cleaning, and other handling that may damage fabric, stitching, trim, decorative details, or structural components.

11 — Independent Service Providers

COVEOACH may engage independent third-party providers to help operate and support the online store.

Their services may include:

• Payment processing

• Shipping

• Logistics

• E-commerce technology

• Website infrastructure

• Fraud prevention

• Analytics

• Customer service systems

• Other operational or technical support

These providers may maintain their own terms, privacy practices, service conditions, and operating procedures.

Depending on the circumstances, their services may be governed by the applicable agreement involving COVEOACH, the customer, and/or the relevant provider.

12 — Updates to These Terms

COVEOACH may revise these Terms of Use & Sale when reasonably necessary.

Revisions may reflect:

• Changes to business operations

• Website improvements

• New store features

• Changes in available services

• Revised internal procedures

• Legal requirements

• Regulatory developments

• Updates to related store policies

The latest version will be available through coveoach.com.

Please review these Terms periodically, especially before placing a new order.

13 — Contact & Company Information

For questions about these Terms, a purchase, payment, delivery, returns, COVEOACH products, or customer service, please contact our team.

Brand: COVEOACH
Official Website: coveoach.com
Legal Entity: Zhenghe Weiteng Network Technology Co., Ltd.

Registered Address:
No. 2 Qianjie, Jiefang Street, Zhenghe County, Fujian Province

Customer Service Email: service@coveoach.com

coveoach.com is owned and operated by Zhenghe Weiteng Network Technology Co., Ltd.

Zhenghe Weiteng Network Technology Co., Ltd. manages the COVEOACH online store and is responsible for customer service, order coordination, e-commerce operations, and related activities.