COVEOACH Payment & Billing Policy

COVEOACH aims to make checkout clear and secure for customers shopping for modern sofas at coveoach.com.

Our collection focuses on modern sofa designs for contemporary living spaces. The payment methods supported for your particular order will appear during checkout.

01 — Ways to Pay

Purchases on coveoach.com can be completed using the payment options displayed at checkout.

Availability may differ according to your country, device, selected currency, and the payment services operating at the time of purchase. Supported options may include:

• Major credit cards

• Debit cards

• Digital wallets

• Other available regional payment services

A payment method must appear as an available option during checkout to be used for your order.

All required payments must receive successful authorization before a COVEOACH order can move forward to fulfillment and shipping.

02 — Authorization & Payment Verification

Submitting an order may trigger authorization or verification checks by your bank, card issuer, payment processor, or another financial institution.

These checks may relate to:

• Availability of sufficient funds

• The transaction amount

• Shipping costs

• Applicable taxes

• Regional payment-related charges

• Billing details

• Fraud-prevention requirements

• Transaction security

A temporary authorization may appear as a pending amount on your account before the payment is fully completed.

Your bank or payment provider determines when a pending authorization is updated or released. Timing varies according to the institution’s internal procedures.

03 — Checkout Security

COVEOACH uses checkout and payment systems intended to support secure transaction processing. Appropriate encryption and other security technologies may help protect customer and payment information during checkout.

COVEOACH does not intentionally retain complete payment card numbers, CVV security codes, or full online banking passwords directly on its own servers.

Transactions may be assessed for:

• Unusual payment activity

• Suspected fraud

• Attempts to use an unauthorized payment method

• Inconsistencies in payment information

• Other security-related concerns

These checks help support a safer shopping environment for customers and the store.

04 — Reviewing Your Order Total

The final amount payable is presented during checkout before you submit your order.

Where relevant, the total reflects:

• Product prices

• Shipping costs

• Handling fees

• Packaging-related charges

• Applicable taxes

• Promotional discounts

• Other charges clearly disclosed before payment

Product charges for COVEOACH orders relate to the modern sofas selected for purchase, including the applicable model, size, upholstery, color, or configuration where such options are offered.

Please check the full order amount and all displayed charges before confirming payment.

05 — Checkout Currency & Conversion Charges

Payments are generally processed in USD, unless checkout displays another supported currency.

When your card or payment account uses a different currency from the one shown at checkout, your bank or payment provider may convert the transaction amount.

Your financial institution may also impose:

• Foreign transaction fees

• Currency conversion charges

• International processing fees

• Other banking charges

The relevant financial institution independently sets its exchange rates and fees. COVEOACH does not control these rates or charges.

06 — Understanding Pending Authorizations

A temporary authorization hold may appear after you attempt to place an order.

Such a hold can be used to confirm that the payment method is valid and that sufficient funds are available. Its appearance does not necessarily mean that an extra or duplicate payment has been collected.

If the purchase is not completed, the authorization will generally be removed in accordance with the processing schedule of your bank, card issuer, or payment provider.

COVEOACH cannot determine how quickly an independent financial institution releases a pending hold.

07 — When a Payment Is Declined

Payments may fail or be declined for several reasons, including:

• Incorrect card information

• Insufficient available funds

• An expired card

• Incorrect billing details

• Billing information that does not match the bank’s records

• Security restrictions

• Fraud-prevention screening

• Regional payment limitations

• Restrictions imposed by the card issuer

• Restrictions imposed by the payment provider

If a payment is unsuccessful, begin by checking the information entered at checkout.

You may also need to speak with your bank, card issuer, or payment provider to understand the reason for the decline before attempting payment again.

08 — Duplicate or Unrecognized Charges

Please contact COVEOACH customer support promptly if you believe an order has been charged more than once or you notice a transaction you do not recognize.

Our team can examine the transaction details available to us and help establish whether a payment error has occurred.

If an incorrect charge is verified and a refund is appropriate, it will generally be handled through the applicable payment and refund procedures.

09 — Promotional Codes & Offer Conditions

Valid discount or promotional codes may be applied during checkout when that option is available.

Each code must satisfy the conditions attached to the relevant offer. These conditions may include:

• A minimum purchase amount

• Eligible product categories

• Restrictions to particular collections

• A defined promotional period

• Single-use limits

• Customer eligibility requirements

• Other terms disclosed with the promotion

The terms of the individual promotion determine how and when the offer can be used.

10 — Taxes, Import Duties & Destination Charges

Additional charges may apply according to the delivery destination and applicable laws or regulations.

These may include:

• Sales tax

• Value-added tax (VAT)

• Import duties

• Customs charges

• Government fees

• Other charges specific to the destination

Taxes or other charges collected directly at checkout will be displayed before you complete payment.

Some charges may instead be assessed after shipment by customs authorities, carriers, or other local agencies.

Where applicable, these destination-related charges are set independently and may fall outside COVEOACH’s control.

11 — How Approved Refunds Are Processed

Refunds approved for eligible COVEOACH returns are generally issued to the original payment method once the applicable return review has been completed.

The time required for a refund to appear in your account depends on factors such as:

• Your bank

• Your card issuer

• The payment processor

• The payment method originally used

• The financial institution’s processing schedule

After COVEOACH processes a refund, the institution handling the transaction may require additional time to post the funds to your account.

COVEOACH does not control the internal processing times of independent banks or payment providers.

12 — Additional Order Checks

COVEOACH may review certain orders before fulfillment to help reduce unauthorized transactions and protect customers.

Further assessment may be needed when an order involves:

• An unusually high order value

• Unusual purchasing patterns

• Repeated attempts to make payment

• Payment details that need further verification

• Information flagged by automated security screening

• Other activity that appears inconsistent with ordinary transactions

Additional information may be requested before the order can proceed to fulfillment.

These checks are intended to support customer protection, payment-system integrity, and transaction security.

13 — Payment Data & Your Privacy

COVEOACH handles payment-related information in accordance with applicable privacy and data-protection requirements.

Processing a payment may involve independent third parties, including:

• Payment processors

• Banks

• Card networks

• Financial institutions

• Digital wallet providers

• Other payment service providers

These organizations may handle payment information under their own security standards, privacy policies, and legal obligations.

Please do not email sensitive financial credentials to COVEOACH.

Information that should not be sent by email includes:

• Complete credit or debit card numbers

• CVV or other card security codes

• Online banking passwords

• Account authentication credentials

• Other sensitive information used to secure payments

14 — Business Details & Customer Support

For questions about payments, billing, an order, or a COVEOACH modern sofa, please contact our customer support team.

Brand: COVEOACH

Website: coveoach.com

Legal Entity: Zhenghe Weiteng Network Technology Co., Ltd.

Registered Address:
No. 2 Qianjie, Jiefang Street, Zhenghe County, Fujian Province

Customer Support Email: service@coveoach.com

coveoach.com is operated by Zhenghe Weiteng Network Technology Co., Ltd.

15 — News From COVEOACH

Subscribe to our email list for updates on modern sofa designs, new collection launches, available upholstery and color options, special promotions, and other COVEOACH news.